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Telesales, the 2x1 technique; sell and get to know your customers better

With telesales, we refer to all those activities carried out by an operator to try to sell products or services to a customer. Traditionally these activities were carried out exclusively by telephone, but nowadays online marketing actions can also be included to achieve the objectives set.

These actions of Telesales help in many cases to generate another type of lead that is auxiliary but that should be taken into account in these campaigns. For example, after a «simple» teleshopping call you can gather important information from the target audience; your interests, your desires or improvements of products or services to have in accounts for future projects.

Operators involved in telesales campaigns always receive specific training on the product and are specialists in dealing with customers. They know how to listen and contribute a plus with a human «touch» to a simple and cold sales call. In addition they can always offer alternatives or benefits depending on how they value the profile and needs of the person contacted and do up-selling and cross-selling. As we have said, traditional marketing has been joined in recent years by online marketing campaigns that, depending on the sector we address, are often more successful than the telephone sale itself. Within these we can find advertising SEM, advertising on social networks or affiliates. Highlights above all, the «click to call» options that we find in some search engines and that offer the user the possibility of calling directly after conducting a search on the Internet. You can also create landing pages to direct the user and in which different forms of contact are offered such as online chats or «Call me back» forms in which users enter their data with the intention that the company is the call later

Main advantages

  • 2x1; Sell ​​and learn
  • B2B & B2C Sectors
  • Super specialization
  • Versatility

What our clients say about us

  • Queremos certificar la correcta ejecución del servicio prestado por la empresa respecto a asesoramiento en investigación de mercado. Los requisitos del proyecto fueron satisfechos en los tiempos y las condiciones acordadas con nosotros. El servicio se realizó con total profesionalidad y amabilidad por parte del equipo de Cosmos.

    Outsourcing Services
  • We would like to expressly confirm our satisfaction with the performance of the Customer Care services provided to the Hispasat Group by Cosmos Call Center.

    The ongoing services contracted for Customer Care include the twenty four hours seven days per week management of incidences, complaints and requests. Cosmos is offering excellent services to our clientes in Europe as well as abroad in North America and South America .

    Quality of Service
  • Queremos ratificar la correcta ejecución del servicio de Customer Care que presta la empresa desde hace ya aproximadamente 5 años a nuestra compañía. El servicio consiste en la Atención al Cliente para los clientes de productos de marca propia de Supermercados E lecrerc en España. Mediante el mismo se brinda asesoramiento, información y gestión de incidencias de los ususarios. El servicio se realiza con profesionalidad, cordialidad y eficacia por parte del equipo de Cosmos.

  • Queremos certificar la correcta ejecución del servicio de atención al cliente y venta de entradas del Festival Starlite Marbella (idiomas castellano, inglés, francés)
    Recomendamos ampliamente a la empresa Cosmos Call Center como proveedor de servicios de atención al cliente y telemarketing.

    Starlite Marbella
    Alberto Villanueva Ticketing Deparment
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