The telecommunications sector is extremely competitive. Companies have developed a diversity of products that customers often do not understand or value as differentials. The teams must be very well trained in the latest technology, supervised and directed by experienced coordinators and supervisors.
Experienced teams in the telecommunications sectorWe have experience in the sector since we have been selling the product for years. The profile of the sellers must be specific and in accordance with the sale of the product. Continuous training sessions should be held and improvements should be implemented periodically. Cosmos has more than 500 trained agents.
Qualified BBDD Grupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and work team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.
Contact Center Technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, evaluating the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitoring the live operations, etc.
Difficulty to manage, maintain and renew the customer portfolio
Need to retain current customers to amortize the cost of recruitment and marketing
Need information on the different products, terms, costs, operation of the site, app, etc. by customers
High volume of user documentation to check, collect and confirm
Experienced teams in the sector We have an experienced professional in the task of ATC. The profile of the agents must be specific and according to the work of Customer Service and Back office. Continuous training sessions should be held and improvements should be implemented periodically. The work must be systematic and continued over time. Cosmos has more than 500 trained agents.
Contact center technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitor live operations, etc.
Queremos certificar la correcta ejecución del servicio prestado por la empresa respecto a asesoramiento en investigación de mercado. Los requisitos del proyecto fueron satisfechos en los tiempos y las condiciones acordadas con nosotros. El servicio se realizó con total profesionalidad y amabilidad por parte del equipo de Cosmos.
We would like to expressly confirm our satisfaction with the performance of the Customer Care services provided to the Hispasat Group by Cosmos Call Center.
The ongoing services contracted for Customer Care include the twenty four hours seven days per week management of incidences, complaints and requests. Cosmos is offering excellent services to our clientes in Europe as well as abroad in North America and South America .
Queremos ratificar la correcta ejecución del servicio de Customer Care que presta la empresa desde hace ya aproximadamente 5 años a nuestra compañía. El servicio consiste en la Atención al Cliente para los clientes de productos de marca propia de Supermercados E lecrerc en España. Mediante el mismo se brinda asesoramiento, información y gestión de incidencias de los ususarios. El servicio se realiza con profesionalidad, cordialidad y eficacia por parte del equipo de Cosmos.
Queremos certificar la correcta ejecución del servicio de atención al cliente y venta de entradas del Festival Starlite Marbella (idiomas castellano, inglés, francés)
Recomendamos ampliamente a la empresa Cosmos Call Center como proveedor de servicios de atención al cliente y telemarketing.