The telecommunications sector is extremely competitive. Companies have developed a diversity of products that customers often do not understand or value as differentials. The teams must be very well trained in the latest technology, supervised and directed by experienced coordinators and supervisors.
Experienced teams in the telecommunications sectorWe have experience in the sector since we have been selling the product for years. The profile of the sellers must be specific and in accordance with the sale of the product. Continuous training sessions should be held and improvements should be implemented periodically. Cosmos has more than 500 trained agents.
Qualified BBDD Grupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and work team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.
Contact Center Technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, evaluating the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitoring the live operations, etc.
Difficulty to manage, maintain and renew the customer portfolio
Need to retain current customers to amortize the cost of recruitment and marketing
Need information on the different products, terms, costs, operation of the site, app, etc. by customers
High volume of user documentation to check, collect and confirm
Experienced teams in the sector We have an experienced professional in the task of ATC. The profile of the agents must be specific and according to the work of Customer Service and Back office. Continuous training sessions should be held and improvements should be implemented periodically. The work must be systematic and continued over time. Cosmos has more than 500 trained agents.
Contact center technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitor live operations, etc.
