The sector of banking and the financial sector are immersed in a world in constant transformation. Each time the challenges are greater, such as the cuts in profit margins in the traditional banking sector, or as greater competition and regulation in the financial technology sector, just to give a few examples. For years our Contact Center has helped companies in these sectors and we can speak properly about some of the issues that arise frequently as a result of daily management.
Experienced teams in the lending sector and cards
We have experience in the sector since we have been selling the product for years. The profile of the sellers must be specific and in accordance with the sale of the product. Continuous training sessions should be held and improvements should be implemented periodically. Cosmos has more than 500 trained agents.
Qualified BBDD
Grupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and our own Contact Center team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.
Contact Center technology
Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the conversion ratios of the different bbdd and thus making decisions about the leads to optimize them, obtain all the reports we need in real time, monitor live operations, etc.
High volume of telephone and online requests (through the web, app, phone or email) when there is an important digital marketing campaign or a campaign in a mass media such as TV.
Incomplete client processes or requests
Need information about the different products, terms, costs, site operation, app, etc. by customers
High volume of user documentation to check and confirm.
Experienced teams in the lending sector and cards
We have experienced professionals in the task of ATC. The profile of the agents must be specific and according to the work of Customer Service and Back office. Continuous training sessions should be held and improvements should be implemented periodically. The work must be systematic and continued over time. Cosmos has more than 500 trained agents.
Contact center technology
Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, evaluating the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitoring the live operations, etc.
Difficulty in contacting all clients to claim debts before they leave the deadline
Lack of time to contact users who owe small amounts since it is not viable from the economic point of view
Difficulty in facing a high and systematic workload
Difficulty in gathering information from all clients who owe money and redirecting them to an agency that subsequently repurchases debts
Experienced teams in debt recovery
We have an experienced professional in the recovery task. The profile of the agents must be specific and in accordance with the recovery work. Continuous training sessions should be held and improvements should be implemented periodically. The work must be systematic and continued over time. Cosmos has more than 500 trained agents.
Contact center technology
Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, evaluating the Collection Ratios and monitoring the states of the different bbdd, obtaining all the reports that we need in real time, monitoring the live operations, etc.
