The NGOs perform a fundamental task to reach where states and other institutions do not arrive. They address poverty, defend human rights, favor development in countries with difficulties, distribute food, take medical resources to remote places ..
It is important that Contact Center teams have concerns or affinities with these organizations. The human factor is very important and internalizing certain values is fundamental to achieve the objective of the different NGOs.
Experienced teams in the NGO sector Our operators feel identified with the cause of the NGO. The agents must believe in the cause, not ask or implore the collaboration but transmit to future donors the vitudes of the project and the need of our world to change for the better and carry out actions that help people. We have experience in the sector since we have been selling the product for years. Continuous training sessions should be held and improvements should be implemented periodically.
Qualified BBDDGrupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and work team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.
Contact center technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the conversion ratios of the different bbdd and thus make decisions about the leads to optimize them, obtain all the reports we need in real time, monitor live operations, etc.
