Gambling is a sector in constant growth from some years ago. The data also indicate a strong increase in user records, online. To all this we must add a strong seasonal component. All these factors make it necessary to have systems and a Contact Center team with maximum flexibility to be able to incorporate support positions at those times.
Experienced teams in the Gambling sectorWe have experience in the sector since we have been selling the product for years. The profile of the sellers must be specific and in accordance with the sale of the product. Continuous training sessions should be held and improvements should be implemented periodically. Cosmos has more than 500 trained agents.
Qualified BBDD Grupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and work team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.
Contact Center technology Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the conversion ratios of the different bbdd and thus make decisions about the leads to optimize them, obtain all the reports we need in real time, monitor live operations, etc.
