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Recording and Monitoring

Record to understand. Get to know your customers. Rate your agents

Live recording and monitoring of all calls if you wish. In this way you can know specific details, both language and specific preferences, as well as the ability to learn new insights, which in some moments, go unnoticed by companies. At the same time you can assess the agents assigned to your account to improve the performance of these.

Real Time

All recordings and listening can be done in real time

Scheduling and Organization

Ability to schedule reports on specific dates and times for better tracking