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Customer Care

A good Customer Service loyalty and retains your customers

Our Customer Care Service is integrated as part of your company, offering first line support to your clients and managing your requests, incidents, complaints or complaints in a professional manner. We answer and resolve quickly issues related to technical aspects, general information, assistance in sales in e-commerce, order management, administrative doubts, etc. To achieve this, we deploy all the channels and technology of the market to its customers to ensure an omnichannel specialized experience:

  • Voice
  • Chat
  • Chatbots
  • e-mail
  • IVR Integration with CRM
  • Live monitoring
  • Custom Reporting System

In addition all this activity is managed by real professionals of customer service. Some characteristics of our operators:

  • Multilingual: Spanish, English, French, German, Portuguese, Italian, Russian, Romanian, Arabic …
  • Customer Service 24 × 7
  • Proved team methodology
  • Staff with extensive experience and motivation
  • Constant training of operators

We specialize in customer service in social media. As you know, users are talking on Social Networks and your company should know and respond to them. For this reason we offer our Customer Service on Social Networks.

We can also offer you a Crisis Customer Service for certain situations in which these incidents arise. When that happens:

  • We put at your disposal a telephone number 24 × 7 in order that, according to a previously established protocol, the incident is reported.
  • The Crisis Service will be activated immediately.
  • We make available to the interested numbers of telephone numbers of Spain and international.
  • We activate the agreed action protocol where the actions to be applied in case of activation of the Crisis service are defined.

We have a team of agents trained in Customer Care techniques and crisis management by our partner, a Psychological Cabinet specialized in situations of this type.

Main advantages

  • Custom service
  • Omnichannel
  • Multilanguage
  • 24/7

What our clients say about us

  • Queremos certificar la correcta ejecución del servicio prestado por la empresa respecto a asesoramiento en investigación de mercado. Los requisitos del proyecto fueron satisfechos en los tiempos y las condiciones acordadas con nosotros. El servicio se realizó con total profesionalidad y amabilidad por parte del equipo de Cosmos.

    Accenture
    Outsourcing Services
  • We would like to expressly confirm our satisfaction with the performance of the Customer Care services provided to the Hispasat Group by Cosmos Call Center.

    The ongoing services contracted for Customer Care include the twenty four hours seven days per week management of incidences, complaints and requests. Cosmos is offering excellent services to our clientes in Europe as well as abroad in North America and South America .

    Hispasat
    Quality of Service
  • Queremos ratificar la correcta ejecución del servicio de Customer Care que presta la empresa desde hace ya aproximadamente 5 años a nuestra compañía. El servicio consiste en la Atención al Cliente para los clientes de productos de marca propia de Supermercados E lecrerc en España. Mediante el mismo se brinda asesoramiento, información y gestión de incidencias de los ususarios. El servicio se realiza con profesionalidad, cordialidad y eficacia por parte del equipo de Cosmos.

    E.Lecrerc
    Hipermercados
  • Queremos certificar la correcta ejecución del servicio de atención al cliente y venta de entradas del Festival Starlite Marbella (idiomas castellano, inglés, francés)
    Recomendamos ampliamente a la empresa Cosmos Call Center como proveedor de servicios de atención al cliente y telemarketing.

    Starlite Marbella
    Alberto Villanueva Ticketing Deparment
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