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Back office

Focus on your business, we can do the auxiliary work of your company

The Back Office options that we offer will help your company in all those activities that are not part of its main business. These tasks can be considered auxiliary and involve important resources and efforts that separate you from your “core business”. In Cosmos Call Contact Center you will find an ideal partner for this job. In our staff we have specialized workers in this type of management who know how to optimize their resources and costs. Our constant investment in technology will also help the different systems of companies complement each other at a technical, legal, etc. level To decide which tasks to outsource to an outsourcing company like ours, it takes some reflection and meetings with the people responsible for the different departments of your company. You have to define well which ones can be part of the plan. Among the usual external back office activities we find:

  • Email management, online chat
  • CRM management
  • Ticketing
  • Unpaid Recovery / Tracking unpaid
  • Billing tasks
  • Orders management

It is important that these tasks are outsourced for a medium-long term period, since it will be from that moment when we will obtain maximum performance from outsourcing. It is a constant learning, with the different teams of both companies collaborating frequently.

In addition, a correct monitoring of the different objectives that we set ourselves in an outsourced back office task is fundamental. Normally there are adjustments and corrections that are constantly implemented until reaching the optimum point of efficiency. There, our state-of-the-art software plays a crucial role in managing and evaluating to produce accurate reports taking into account the different analysis variables.

More and more companies are opting for these services in the face of greater competition and mutability that exists in the market. A good advice is to start with a specific task and evaluate the results. If the experience were positive, it could expand the outsourcing of other back office tasks.

Main advantages

  • Focus in your business 100%
  • Specialized technicians
  • Less costs
  • More internal resources available

What our clients say about us

  • Queremos certificar la correcta ejecución del servicio prestado por la empresa respecto a asesoramiento en investigación de mercado. Los requisitos del proyecto fueron satisfechos en los tiempos y las condiciones acordadas con nosotros. El servicio se realizó con total profesionalidad y amabilidad por parte del equipo de Cosmos.

    Accenture
    Outsourcing Services
  • We would like to expressly confirm our satisfaction with the performance of the Customer Care services provided to the Hispasat Group by Cosmos Call Center.

    The ongoing services contracted for Customer Care include the twenty four hours seven days per week management of incidences, complaints and requests. Cosmos is offering excellent services to our clientes in Europe as well as abroad in North America and South America .

    Hispasat
    Quality of Service
  • Queremos ratificar la correcta ejecución del servicio de Customer Care que presta la empresa desde hace ya aproximadamente 5 años a nuestra compañía. El servicio consiste en la Atención al Cliente para los clientes de productos de marca propia de Supermercados E lecrerc en España. Mediante el mismo se brinda asesoramiento, información y gestión de incidencias de los ususarios. El servicio se realiza con profesionalidad, cordialidad y eficacia por parte del equipo de Cosmos.

    E.Lecrerc
    Hipermercados
  • Queremos certificar la correcta ejecución del servicio de atención al cliente y venta de entradas del Festival Starlite Marbella (idiomas castellano, inglés, francés)
    Recomendamos ampliamente a la empresa Cosmos Call Center como proveedor de servicios de atención al cliente y telemarketing.

    Starlite Marbella
    Alberto Villanueva Ticketing Deparment
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