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Insurances

Insurance faces the challenge of the current digital transformation and the new products that the market demands. We could cite for example car insurance for “car sharing” or insured on sports-themed trips. In addition to a great competition from other companies, other players have been added, such as online comparators, banks, etc.

Each time you have to be closer, and faster, of the insured and accompany them when they need it, which is also , basically for what they hired the product in question. It is very important to offer an exceptional customer service, very careful and increasingly personalized, adapting to the needs of each client.

Sales and telesales of insurances

Challenges

Difficulty in attracting new clients interested in acquiring new insurance.

Solutions

Experienced teams in the Insurance sector
We have experience in the sector since we have been selling the product for years. The profile of the sellers must be specific and in accordance with the sale of the product. Continuous training sessions should be held and improvements should be implemented periodically. Cosmos has more than 500 trained agents.

Qualified BBDD
Grupo Cosmos monthly acquires more than 100,000 leads from leading lead generation agencies such as Agentic, Adsalsa, RC Respons Concepts, Web Rivage …. We also generate internally through our own Digital Solutions Agency and work team. This allows us to have a qualified database of customers interested in your products and thus aim directly at the target obtaining the best results and a high performance to each contact.

Contact center technology
Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, assessing the conversion ratios of the different bbdd and thus make decisions about the leads to optimize them, obtain all the reports we need in real time, monitor live operations, etc.

Customer care and back office for insurances

Challenges

Difficulty to manage, maintain and renew the customer portfolio

Need to retain current customers to amortize the cost of recruitment and marketing

Need information on the different products, terms, costs, operation of the site, app, etc. by customers

High volume of user documentation to check, collect and confirm

Solutions

Experienced teams in the sector
We have an experienced professional in the task of ATC. The profile of the agents must be specific and according to the work of Customer Service and Back office. Continuous training sessions should be held and improvements should be implemented periodically. The work must be systematic and continued over time. Cosmos has more than 500 trained agents.

Contact center technology
Our Contact Center tool is based on a predictive / progressive dialing engine capable of monitoring and listening, evaluating the Collection Ratios and monitoring the states of the different DBBD, obtaining all the reports that we need on time. real, monitor live operations, etc.

What our clients say about us

  • Queremos certificar la correcta ejecución del servicio prestado por la empresa respecto a asesoramiento en investigación de mercado. Los requisitos del proyecto fueron satisfechos en los tiempos y las condiciones acordadas con nosotros. El servicio se realizó con total profesionalidad y amabilidad por parte del equipo de Cosmos.

    Accenture
    Outsourcing Services
  • We would like to expressly confirm our satisfaction with the performance of the Customer Care services provided to the Hispasat Group by Cosmos Call Center.

    The ongoing services contracted for Customer Care include the twenty four hours seven days per week management of incidences, complaints and requests. Cosmos is offering excellent services to our clientes in Europe as well as abroad in North America and South America .

    Hispasat
    Quality of Service
  • Queremos ratificar la correcta ejecución del servicio de Customer Care que presta la empresa desde hace ya aproximadamente 5 años a nuestra compañía. El servicio consiste en la Atención al Cliente para los clientes de productos de marca propia de Supermercados E lecrerc en España. Mediante el mismo se brinda asesoramiento, información y gestión de incidencias de los ususarios. El servicio se realiza con profesionalidad, cordialidad y eficacia por parte del equipo de Cosmos.

    E.Lecrerc
    Hipermercados
  • Queremos certificar la correcta ejecución del servicio de atención al cliente y venta de entradas del Festival Starlite Marbella (idiomas castellano, inglés, francés)
    Recomendamos ampliamente a la empresa Cosmos Call Center como proveedor de servicios de atención al cliente y telemarketing.

    Starlite Marbella
    Alberto Villanueva Ticketing Deparment
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